Refund & Returns Policy

Due to the nature of our products and for hygiene reasons, we do not offer refunds or exchanges for change of mind. Please ensure you choose carefully before completing your purchase.

Under Australian Consumer Law, you are entitled to a remedy if a product you purchase is faulty, damaged, or not as described.

If an item is found to be faulty, you must notify us within 7 days of receiving your order and provide photos along with your order number.

Once the item has been assessed and confirmed as faulty, we will offer a store credit or replacement in accordance with Australian Consumer Law.

Please note:

Items must not have been used unless the fault occurs during first use.
We may request the item to be returned for inspection before issuing a remedy.
Shipping costs for returns may apply unless the item is confirmed faulty.

We do not provide refunds or exchanges for:

Change of mind
Incorrect product selection
Normal wear and tear
Damage caused by misuse or incorrect application
If you believe your product is faulty, please contact us at [your email] with your order number and clear photos so we can assist you.